Upon signing up, you will immediately receive a Welcome Email – this will have your new password for connecting to the VPN Service. Please ensure you check your Junk or Spam folder for the email. You can also find your VPN password by logging into your online account by clicking the My Account link on the homepage. You will find the password under the ‘VPN Account Details’ tab.
PLEASE NOTE THAT WE OPERATE A STRICT NO REFUNDS POLICY. IF YOU WANT TO PURCHASE A SUBSCRIPTION, PLEASE PURCHASE ONE MONTH FIRST TO TEST THE SERVICE WORKS FOR YOU, AS YOU RECEIVE A 24 HOUR TRIAL BEFORE ANY PAYMENT IS TAKEN. YOU CAN CANCEL YOUR SUBSCRIPTION BEFORE THE FIRST PAYMENT IS TAKEN FROM THE MY ACCOUNT SECTION OF THE WEBSITE.
Please note that we cannot be held responsible if a provider you are trying to access is blocking VPN connections, for example BBC iPlayer, ITV Hub, Netflix etc. Although we make every possible effort to work around these restrictions, sometimes it is out of our control and refunds will not be issued if this happens.